Job description


In a recent survey, 90% of employees believed they had found a career at UP. Join one of the fastest-growing companies in the North West now and find yours.

Ultimate Products are looking for talented and career-driven individuals to join our growing IT department. We recognise that individuals often have a fantastic array of transferable skills but lack experience, career direction and role-specific training. That’s where we come in. Here at UP we can provide on the job training with regular reviews, mentoring and development plans to give our employees the best possible step on the career ladder.

Available Roles

We are looking for an 2nd Line IT Support Technician to join our growing IT Department and build a successful career working in a fast paced, dynamic and team orientated environment.

Your key duties could include, but are not limited to:

  • Maintaining Active Directory and deploying window server on virtual infrastructure
  • 2nd Line support with a particular focus on networking and infrastructure
  • Delivering IT project work and assisting in rolling out upgrades and new technologies
  • Maintaining the IT infrastructure with a focus on the network, servers and cyber security
  • Supporting the Head of IT with larger IT projects and supervision of the IT team
  • Working on Apple Products such as, iPhones, Mac’s and iPad’s
  • Liaising with 3rd party vendors
  • Working on our multiple sites across Manchester, Europe and the Far East

The UP story

From a spark in Oldham to a global success. We’re the cogs in the retail machine, studying the latest trends, designing, manufacturing and distributing innovative, branded products at the best prices to a mass market. We’ve established strong working relationships with Internationally recognised retailers (including Tesco, Asda and Amazon), filling the shelves of the world’s favourite stores in 38 countries. Our purpose is to provide “beautiful products for every home.”

Our recognised brands (including Salter, Beldray and Russell Hobbs) have a reputation for high quality and on trend design, and they’re faithful household names – some that even your grandparents love.

Since 1997, we’ve grown into a public limited company with an annual turnover exceeding £100 million, allowing us to increase our brand awareness, transparency and company reputation. Our relationships with our shareholders, customers and the consumer are only getting stronger. We have strong corporate values, supporting local charities and initiatives, giving back to the community that helped build us, and we’re trusted to deliver unbeatable results every time.

What we look for

Candidates must be ambitious, driven and enthusiastic with an interest in pursuing a career in a leading international business. Application requirements:

  • Recent IT or Computing degree (or equivalent) is essential, preferably at 2:1 or above.
  • Knowledge of Microsoft applications including Windows 10/11, Server 2008 R2/2016 and Office 2016 (essential).
  • Active Directory maintenance
  • Exposure to virtual infrastructure and VMWare, VSphere
  • Exposure to back up technologies such as Veeam
  • Excellent problem solving skills and attention to detail
  • Basic understanding of programming and relational databases (essential)
  • Understanding the of basic networks (essential)
  • Excellent communication skills with a willingness to interact with users on a regular basis
  • At least 2 year’s work experience ideally within an office environment
  • Mature and able to work in a timely manner with minimal supervision

What is in it for you?

  • Structured training and personal development plan during your career with us
  • Employee Save As You Earn share save scheme
  • Access to wellbeing support – including 24 hour access to Employee Assistance Helpline
  • Annual Christmas parties and celebrations throughout the year
  • Staff discounts on our branded products
  • 25 days holiday plus bank holidays after your first 12 months
  • Salary Sacrifice Scheme
  • £2million state of the art office – bringing city centre vibes to the borough of Oldham

Please see below our brand new £2million office, which opened on 27th September 2021.