Customer Services Advisor

Customer Services Advisor

The UP story

Ultimate Products has evolved from a local business into a global success with a turnover now exceeding £100 million. We are a major supplier of branded consumer goods and work alongside over 300 world-class retailers to bring quality goods to market. We have offices around the world including the UK, China, Hong Kong, Germany, Holland and Belgium. Our brand portfolio has grown extensively across our 12 product divisions and our prominent brands include BeldrayRussell HobbsProgress, Russell Hobbs and Salter.

Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

During the COVID-19 pandemic we have purchased Salter – the oldest Houseware brand in Britain and provided 43 job promotions.

Key Responsibilities

As Graduate Trainee Customer Services Advisor you will ensure all inbound customer queries are handled promptly and effectively over the phone and via a live chat system. You will also help to manage replacement parts stock levels and identify patterns in product reviews, reporting back to key departments including QA, Merchandising and Buying. This role is suited to hard working candidates with a good ability to multitask.

  • Handling customer enquiries and complaints over the phone and via Live chat in a professional manner and escalating issues to a suitable resolution in line with Company procedures.
  • Accurately logging faulty or returned goods within the relevant databases and identifying trends.
  • Working with the wider Customer Services team to manage and maintain stock levels of spare parts.
  • Ensuring replacement parts are sent to customers in a timely manner.

What we look for

  • Recent degree qualification at 2:1 or above – all specialisms considered
  • At least 6 months work experience, ideally within an office-based environment
  • Excellent organisational skills
  • Ability to multitask
  • Strong IT skills, particularly in Microsoft Excel
  • Adaptable with a “do what it takes” attitude to completing tasks within set deadlines
  • Assertive and confident with a passion to learn
  • Local to Greater Manchester

Benefits & Perks

  • Structured training programmes and personal development plans
  • Ongoing salary reviews as you take on more responsibility and progress your career
  • Funded external training
  • Team social events
  • Annual Christmas parties and celebrations throughout the year
  • Staff discounts on our branded products
  • 25 days holiday plus bank holidays after your first 12 months with the Company
  • Company contribution pension scheme
  • Staff Bonus schemes
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