Customer Services Advisor

Customer Services Advisor

Job description

In a recent survey, 90% of employees believed they had found a career at UP. Join one of the fastest-growing graduate schemes in the North West now and find yours.

Ultimate Products are looking for talented and career-driven graduates to join our development programme. We recognise that grads often have a fantastic array of transferable skills but lack experience, career direction and role-specific training. That’s where we come in. The UP graduate programme combines on the job training with regular reviews, mentoring and development plans to give our grads the best possible first step on the career ladder.

Key Responsibilities

As Graduate Customer Services Specialist you will ensure all inbound customer queries are handled promptly and effectively over the phone and via a live chat system. You will also help to manage replacement parts stock levels and identify patterns in product reviews, reporting back to key departments including QA, Merchandising and Buying. This role is suited to hard working candidates with a good ability to multitask.

  • Handling customer enquiries and complaints over the phone and via Live chat in a professional manner and escalating issues to a suitable resolution in line with Company procedures.
  • Accurately logging faulty or returned goods within the relevant databases and identifying trends.
  • Working with the wider Customer Services team to manage and maintain stock levels of spare parts.
  • Ensuring replacement parts are sent to customers in a timely manner

The UP story

From a spark in Oldham to a global success. We’re the cogs in the retail machine, studying the latest trends, designing, manufacturing and distributing innovative, branded products at the best prices to a mass market. We’ve established strong working relationships with Internationally recognised retailers (including Tesco, Asda and Amazon), filling the shelves of the world’s favourite stores in 38 countries. Our purpose is to provide “beautiful products for every home.”

Our recognised brands (including Salter, Beldray and Russell Hobbs) have a reputation for high quality and on trend design, and they’re faithful household names – some that even your grandparents love.

Since 1997, we’ve grown into a public limited company with an annual turnover exceeding £100 million, allowing us to increase our brand awareness, transparency and company reputation. Our relationships with our shareholders, customers and the consumer are only getting stronger. We have strong corporate values, supporting local charities and initiatives, giving back to the community that helped build us, and we’re trusted to deliver unbeatable results every time.

What we look for

  • Recent degree qualification at 2:1 or above – all specialisms considered
  • At least 6 months work experience, ideally within an office-based environment
  • Excellent organisational skills
  • Ability to multitask
  • Strong IT skills, particularly in Microsoft Excel
  • Adaptable with a “do what it takes” attitude to completing tasks within set deadlines
  • Assertive and confident with a passion to learn
  • Local to Greater Manchester

What is in it for you?

  • Structured training and personal development plan during your career with us
  • Ongoing salary reviews as you take on more responsibility and progress your career
  • Employee Save As You Earn share save scheme
  • Access to wellbeing support – including 24 hour access to Employee Assistance Helpline
  • Annual Christmas parties and celebrations throughout the year
  • Staff discounts on our branded products
  • 25 days holiday plus bank holidays after your first 12 months
  • Salary Sacrifice Scheme
  • £2million state of the art office – bringing city centre vibes to the borough of Oldham

Please see below our brand new £2million office, which opened on 27th September 2021.


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