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Over 50 years of innovation & reliability!

About us

Established in 1968 in Burgau, Bavaria, Petra delivers over 50 years of innovation, functionality and reliability. A German heritage brand, Petra is well-known for quality electrical appliances and coffee makers in particular. Now, we consistently innovate to bring the latest designs and trends to market, always developing new ranges to meet an ever-changing market.

Committed to improving the sustainability of our brand, without compromising on the quality, our ‘Buy Me and Plant a Tree’ initiative promises to plant trees for products sold.

For coordinated ranges, exciting innovations and reliable products, Petra is a great choice.

Get in touch via live chat available in the bottom right corner of the page.

CLICK HERE TO REGISTER YOUR GUARANTEE

Guarantee

All products listed as new carry a manufacturer’s guarantee; the time period will be different for each product. During the first 12 months, guarantee is held with the retailer from which the product was purchased. An extended guarantee, registered within 30 days of purchase, is available on products where this is advertised on the packaging.  

Faulty Goods
If your item is faulty or develops a fault within the time period stated under ‘Guarantee’, we will pay reasonable costs for the goods to be returned. Please contact us in advance regarding our returns procedure as refunds cannot be processed without the correct information being provided. Reasonable care must be taken to ensure the returned goods are not damaged in transit and proof of postage must be obtained. In the event that we cannot provide an exact replacement, a similar product will be offered. If we cannot provide an exact or similar replacement, a full refund will be offered. Any damages from day to day wear and tear are not covered by this guarantee. If an item is not available due to stock shortages we will offer a full refund or an alternative product. If an alternative product is purchased but you decide you wish to return it, Petra will pay reasonable costs of returning the product.

Customer Services
Please get in touch with our customer service team via live chat.

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