Graduate Customer Service Advisor

Graduate SchemeRegular Full-Time Opportunity

The UP story

Ultimate Products has evolved from a local business into a global success with a turnover now exceeding £100 million. We are a major supplier of branded consumer goods and work alongside over 300 world-class retailers to bring quality goods to market. We have offices around the world including the UK, China, Hong Kong, Germany, Holland and Belgium. Our brand portfolio has grown extensively across our 12 product divisions and our prominent brands include Beldray, Russell Hobbs, Progress, Intempoand Salter.

An international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

At UP we pride ourselves on delivering tomorrow’s products today.

What you’ll be doing

As Graduate Trainee Customer Services Advisor you will ensure all inbound customer queries are handled promptly and effectively including phone calls, emails and postal queries. You will also help to manage replacement parts stock levels and identify patterns in product reviews, reporting back to key departments including QA, Merchandising and Buying.

Handling customer enquiries and complaints via telephone, email and post in a professional manner and escalating issues to a suitable resolution in line with Company procedures.
Accurately logging faulty or returned goods within the relevant databases and identifying trends.
Working with the wider Customer Services team to manage and maintain stock levels of spare parts.
Ensuring replacement parts are sent to customers in a timely manner.
What we look for

Recent degree qualification at 2:2 or above – all specialisms considered
At least 6 months work experience, ideally within an office-based environment
Excellent organisational skills
Strong IT skills, particularly in Microsoft Excel
Adaptable with a “do what it takes” attitude to completing tasks within set deadlines
Assertive and confident with a passion to learn
Local to Manchester
Another Big Year for UP

This last year has been our biggest and best year yet with over 100 jobs being offered. Ultimate Products’ have now progressed to a PLC business after floating on the London Stock Exchange and we have now opened a state of the art showroom in Germany to complement our expansion plans into Europe. The business continues to expand globally and as such there are numerous job and career opportunities available. It is a fantastic time to join a fast paced, growing and dynamic business that puts people and product at the heart of everything that it does.

Design Graduate Development Scheme

Graduate SchemeRegular Full-Time Opportunity

The UP story

Ultimate Products has evolved from a local business into a global success with a turnover now exceeding £100 million. We are a major supplier of branded household products and work alongside over 300 world-class retailers to bring quality goods to market. We have offices in UK, China, Hong Kong, Germany, Holland and Belgium. Our brand portfolio has grown extensively across our 12 product divisions and our prominent brands include Beldray, Russell Hobbs, Progress and Salter.

An international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

At UP we pride ourselves on delivering tomorrow’s products today.

Our Graduate Development Scheme

Join one of the fastest-growing graduate schemes in the North West and start your Ultimate journey.

Ultimate Products Ltd are looking for committed and career-driven graduates to join our unique development programme in Summer 2020. If you’ve already graduated or due to graduate this year, our job roles offer dedicated training, development and experience!

At Ultimate Products, we recognise that grads often have a fantastic array of transferable skills but lack experience and role-specific training. That’s where we come in. Our graduate programme combines on the job training with regular reviews, meetings and development plans to give our grads the best possible first step on the career ladder.

The Graduate Sourcing Specialist works as part of the Closeout buying team to source, develop relationships and negotiate with key brand/product suppliers.

Key Responsibilities

As Graduate Design & Brand Assistant you will be responsible for creating and maintaining all key design materials for our products, brands, websites and retail customers. This role is based within our wider Creative department and focuses on providing support to the Creative Artworkers and Concept Graphic designers.

Create Company product branding materials, including offer sheets, offer packs and corporate presentation documents, and maintain these on a regular basis.
Assist the Concept team, Sales and Buying departments with product branding materials such as graphic headers, posters, invites, and presentation boards which are used for our Showrooms and Exhibitions.
Maintain our branded websites, ensuring all information and branding is up to date and using the Adobe Suite to design new banners, layouts etc.
Assist the Artwork Team with basic retouching, editing and resizing of product imagery.
Use Adobe Photoshop and Illustrator to edit branding, photography, and create 3d product packaging.
Manage PR elements for magazines, blogs & online and work alongside the copywriting team to supply correct copy and imagery.
Track the process of reserving, ordering and sending out products to our PR partners and competition winners.
Monitor our social media platforms and ensure new content is posted on a regular basis, including competitions and graphics.
Revise and update the company iPad with new product imagery, branded brochures and information
The role provides excellent training opportunities to improve your technical design skills and gain the experience to develop a career in the design area.

What we look for

Our ideal candidate will be a creative and commercially focused individual with an interest in pursuing a career in artwork and design. Application requirements:

Working knowledge of print production processes
Confident Mac user with excellent working knowledge of Illustrator, Photoshop and InDesign CC
A meticulous eye for detail and strong creative visualisation skills
Ability to follow instruction and work to a defined brief
Excellent communication skills both written and verbal
Strong organisational and time management skills, with an attention to detail
Aptitude to work well under pressure on a number of projects simultaneously
Must be a team player with a great work ethic and desire to succeed
Local to Manchester
Benefits & Perks

Competitive salary structure leading to £22/23k after 18 months
Staff discounts on our own and branded products
25 days holiday plus bank holidays after your first 12 months with the Company
Company contribution pension scheme
Bonus for 100 % attendance
Free eye test and contribution to lenses of up to £100
Annual Christmas parties and celebrations throughout the year
Team social events
Funded external training
Another Big Year for UP

This last year has been our biggest and best year yet with over 100 jobs being offered. Ultimate Products’ have now progressed to a PLC business after floating on the London Stock Exchange and we have now opened a state of the art showroom in Germany to complement our expansion plans into Europe. The business continues to expand globally and as such there are numerous job and career opportunities available. It is a fantastic time to join a fast paced, growing and dynamic business that puts people and product at the heart of everything that it does.

Warehouse Operative

Graduate SchemeRegular Full-Time Opportunity

Due to continued growth in the business, we are currently looking for hardworking and motivated candidates to join our warehousing teams at our two UK sites in Greater Manchester.

As a Warehouse Operative within the company you will support the order management process and coordination of all incoming and outgoing deliveries across our two sites in Chadderton and Hollinwood. As a key member of our Warehouse team you will also be provided with a variety of training opportunities to maximise your learning potential.

Key responsibilities include:

Picking, packing and processing all orders coming through the mill.
Unloading containers.
Cleaning the warehouse space and maximising space on the warehousing floors.

Person specification :

We’re looking for driven and committed candidates that are:
– Keen and willing to learn
– Reliable, trustworthy and punctual
– Have strong English and numeracy skills
– Have some work experience, preferably in a warehouse environment
– Able to work independently and as part of a team

To apply for this position, please send your CV to recruitment@upgs.com.

Video and Post Production Producer

Graduate SchemeRegular Full-Time Opportunity

The UP story

Ultimate Products has evolved from a local business into a global success. We are a major supplier of branded household products and we work alongside over 300 world-class retailers to bring quality goods to market. Our brand portfolio has grown extensively across our 12 product divisions and we are proud to work with prominent brands including Beldray, Russell Hobbs, Progress and Salter. Now an international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

At UP we pride ourselves on delivering tomorrow’s products today.

The role

Due to huge growth in the business, Ultimate Products are now seeking a creative and commercially-minded individual to join our in-house Design team as a Video and Post Production Producer.

Within this role you’ll have the opportunity to produce engaging video content which will receive world-wide exposure through national TV campaigns, international in-store video screens and online web video.

Key Responsibilities

The Video and Post Production Producer is responsible for facilitating the creation of all video commercials for product ranges across the business. You will provide guidance to internal departments on the latest VT methods and designs in order to enhance Company brands and increase exposure. Working alongside other departments including our Buying and Concept teams, you will coordinate the video production process; acting as director, camera operator and audio and lighting technician for all VT shoots.

Work with our Buyers to identify products which require VT.
Consult with Buying teams to obtain an understanding of the product and the specifications involved.
Produce a script and story boards for potential VT shoots, preparing props, music and studio equipment.
Produce video content for our product commercials within our studio space, including directing models/actors and filming videos and coordinating lighting.
Post-produce the VT including all offline/online edits and dubbing.
Post all VT on the Ultimate Products YouTube channel and other relevant websites to enhance viewership.
Lend technical support for the implementation of video screens intended for point of sale use and at trade shows.
What we look for

Relevant degree at level 2:1 or above, ideally in Video Production or a similar specialism.
Experience of end to end VT production, preferably within a retail environment.
Sound knowledge and understanding of common video and audio file formats and compression types for Company VT requirements.
Up-to-date working knowledge of the latest video editing software including Adobe Premiere Pro, Adobe After Effects and Adobe Audition.
Good understanding of animation and CGI is essential.
Good understanding of Adobe Photoshop and Adobe Illustrator is advantageous.
Awareness of current trends in VT commercials within the retail industry.
Strong communication skills, both written for script writing and verbal for directional purposes.
Flexibility to work on brand to the individual video styles of distinct brands.
Excellent organisational skills and the ability to work to strict deadlines
Self-motivated with the ability to work independently and collaborate with others.
Local to Manchester

QC Inspectors

Graduate SchemeRegular Full-Time Opportunity

UP Global Sourcing (Trading as Ultimate Products) is a leading UK branded retail supplier, supplying major customers in UK, Europe, USA and Asia. We have a large trading office and showroom based in Guangzhou and offices in UK, HK and Europe. The company is currently experiencing huge financial growth and as a result the Company is currently on a major recruitment drive to expand its Far East Team. We supply branded products across Housewares, Electrical, Audio, Luggage, Laundry, Sundries and our brands include Beldray, Russell Hobbs, Intempo and Progress. The business is very stable and provides fantastic job opportunities to join a very successful company.

Due to major expansion, the company is currently looking to recruit experienced QC Inspectors/ Technicians to assist in our order process and product inspections. Products will include Electrical appliances / Small Domestic Appliances, Housewares, Ceramics, and Cookshop items.

Job Duties
· Complete inline and final inspections on orders to ensure they meet requirements across retail products at our supplier’s factories
· To help ensure corrective action plans are implemented with our suppliers
· To work with our UK QA teams to provide information in relation to products and customer requirements
· Help check that all products meet relevant quality, legal and safety requirements
· Help ensure that products are shipped on time, in full and with no quality issues at source or destination
· Maintain regular communication with our Chinese factories

Person Requirements
· Minimum 2 years’ experience in QC testing/inspection in working with Domestic / household electrical appliances
· Excellent communication skills at all levels
· Good attention to detail
· Proven technical skills within the area of above products
· Fluent in both written and spoken English and Mandarin
· Experience of manufacturing practices in China
· Willingness to travel within China when required in order to achieve inspection deadlines

Jobs available in Ningbo, Dongguan, Suzhou, Guangzhou, Shenzen areas – Many roles available

To apply for our roles, please get in touch on recruitmentgz@upgs.com or visit our website for our latest job vacancies. www.upgs.com

Additional Job Benefits Include
· Competitive Monthly Salary and review every CNY
· CNY bonus
· Medical Insurance
· 12 days holiday (plus public holidays)
· Good Career progression.

Supply Chain Graduate Development Scheme

Graduate SchemeRegular Full-Time Opportunity

The UP story

Ultimate Products has evolved from a local business into a global success with a turnover now exceeding £100 million. We are a major supplier of branded consumer goods and work alongside over 300 world-class retailers to bring quality goods to market. We have offices around the world including the UK, China, Hong Kong, Germany, Holland and Belgium. Our brand portfolio has grown extensively across our 12 product divisions and our prominent brands include Beldray, Russell Hobbs, Progress, Intempo and Salter.

An international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

At UP we pride ourselves on delivering tomorrow’s products today

The UP story

Ultimate Products has evolved from a local business into a global success with a turnover now exceeding £100 million. We are a major supplier of branded household products and work alongside over 300 world-class retailers to bring quality goods to market. We have offices in UK, China, Hong Kong, Germany, Holland and Belgium. Our brand portfolio has grown extensively across our 12 product divisions and our prominent brands include Beldray, Russell Hobbs, Progress and Salter.

An international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx.

At UP we pride ourselves on delivering tomorrow’s products today.

Our Graduate Development Scheme

Join one of the fastest-growing graduate schemes in the North West and start your Ultimate journey.

Ultimate Products Ltd are looking for committed and career-driven graduates to join our unique development programme in Autumn 2020. If you’ve already graduated or due to graduate this year, our job roles offer dedicated training, development and experience!

At Ultimate Products, we recognise that grads often have a fantastic array of transferable skills but lack experience and role-specific training. That’s where we come in. Our graduate programme combines on the job training with regular reviews, meetings and development plans to give our grads the best possible first step on the career ladder.

The Roles

We are currently looking for someone to join our Supply Chain area to start a career development scheme to build a successful career working in a fast paced, dynamic and team orientated environment.

Within these roles you will learn and be involved in many areas including;

Project managing key order projects with Major Retailers across the world worth millions!
Working with Factories across the Far East
Leading Internal departments to work together to meet key customer requirements
Data analysis, assessing buying trends and forecasting
Attending and leading key meetings within our supply chain including our China team, factories, customers and internal departments
Benefits & Perks

Structured salary reviews leading to a 23k minimum salary once training is completed
Structured training programmes and personal development plans
Ongoing salary reviews as you take on more responsibility and progress your career
Mentoring, coaching from experienced team leaders and colleagues
Funded external training
Career opportunities across varied roles/departments
Team social events
Annual Christmas parties and celebrations throughout the year
Staff discounts on our branded products
25 days holiday plus bank holidays after your first 12 months with the Company
Company contribution pension scheme
Staff Bonus schemes
What we look for

Candidates must be ambitious, driven and enthusiastic with an interest in pursuing a career in a leading international business. Application requirements:

A degree essential at 2:2 or above. All specialisms considered
Minimum 6-12 months office experience where we can utilise your transferable skills
Strong IT skills, particularly in Microsoft Office and Excel
Strong communication skills, both written and verbal
Excellent organisational skills with a keen eye for detail
Assertive and confident with a proactive approach to work
Local to Greater Manchester
Driven, career minded and professional approach.
Another Big Year for UP

This last year has been our biggest and best year yet with over 100 jobs being offered. Ultimate Products’ have now progressed to a PLC business after floating on the London Stock Exchange and we have now opened a state of the art showroom in Germany to complement our expansion plans into Europe. The business continues to expand globally and as such there are numerous job and career opportunities available. It is a fantastic time to join a fast paced, growing and dynamic business that puts people and product at the heart of everything that it does.

Graduate Accounts Clerk

Graduate SchemeRegular Full-Time Opportunity

The UP story

Ultimate Products has evolved from a local business into a global success. We are a major supplier of branded household products and work alongside over 300 world-class retailers to bring quality goods to market. Our brand portfolio has grown extensively across our 12 product divisions and we are proud to work with prominent brands including Beldray, Russell Hobbs, Progress and Salter.Now an international PLC business, we’re committed to providing the latest trends on the consumer market and delivering an end to end service to our customers. Our retail partners include UK and international retailers such as B&M, Asda, Tesco, Sainsburys, Argos, B&Q, and TKMaxx. At UP we pride ourselves on delivering tomorrow’s products today.

Our Graduate Development Scheme

Join one of the fastest-growing graduate schemes in the North West and start your Ultimate journey.

Ultimate Products Ltd are looking for committed and career-driven graduates to join our unique development programme in Summer 2020. If you’ve already graduated or due to graduate this year, our job roles offer dedicated training, development and experience!

At Ultimate Products, we recognise that grads often have a fantastic array of transferable skills but lack experience and role-specific training. That’s where we come in. Our graduate programme combines on the job training with regular reviews, meetings and development plans to give our grads the best possible first step on the career ladder.

Key Responsibilities

Within this role, you will assist in the effective running of the Purchase Ledger within our Accounts department, working alongside our small team to ensure our processes are diligently completed and to a high standard.

To accurately add all factory deposits onto the purchase ledger, ensuring that all deposits are valid and escalating those orders requiring refunds to other departments.
To raise and process all payments, ensuring these are accurate and within Company timescales.
To effectively liaise with the Imports department to ensure that all relevant documents have been received and full checks of invoice and PO numbers are carried out.
To ensure that the ledger is accurate and up-to-date at all times through timely allocations and the consistent resolution of supplier queries.
To monitor unmatched aged payments, particularly unusual or high risk items, and investigate these appropriately.
This is an ideal position for someone aiming to utilise their industry-specific skills and understanding of Accounts within a dynamic and multi-national business. Within our Purchase Ledger team you will gain valuable experience in a variety of duties including purchase ledger management, data entry and administration.

What we look for

Our ideal candidates will be focused, driven and enthusiastic with an interest in pursuing a career in a leading international business. Application requirements:

Prior experience in an Accounting/Financial/Data Entry position is desirable
At least 6- 12 months work experience, ideally within an office environment
A degree essential at 2:2 or above. Maths, Finance, Accounts and Economics are advantageous.
Excellent problem solving skills, numerical skills and attention to detail.
Excellent IT skills particularly in Microsoft Excel
Well organised with a strong work ethic
Able to work in a timely manner with minimal supervision
Local to Manchester
Another Big Year for UP

This last year has been our biggest and best year yet with over 100 jobs being offered. Ultimate Products’ have now progressed to a PLC business after floating on the London Stock Exchange and we have now opened a state of the art showroom in Germany to complement our expansion plans into Europe. The business continues to expand globally and as such there are numerous job and career opportunities available. It is a fantastic time to join a fast paced, growing and dynamic business that puts people and product at the heart of everything that it does.